iTrustYou is an online identity service which is accessed via the iTrustYou app. iTrustYou solves the increasing problem of identity theft and trust when transacting with strangers you may never meet in person. The service helps people easily and securely prove themselves in situations where trust is paramount.
iTrustYou is a product of Stormship Ventures Ltd, a private limited company incorporated in England & Wales.
iTrustYou was conceptualised and developed with security as one of its primary design principles. Every technical and process safeguard in the system exists to protect the identities of our users. One of our key mission tenets is to prevent identity theft; we are very serious about this mission.
In addition to the above, the Stormship Ventures founders have more than a decade's experience in delivering enterprise-grade software systems to a portfolio of market-leading clients. This experience has been directly applied in the design and development of iTrustYou. The team takes the utmost care at all times to provide a secure, easy-to-use service in line with our mission.
TrustTokens are digital identifiers which are sent from one person to another. TrustTokens enable:
To use iTrustYou, you need:
The sign up process is designed to make your profile as secure as possible (yes, your identity is that important) and will take you through the following steps:
Your submission goes into a processing queue to check that the person in the video is the person whose ID was scanned.
We let you know via email and push notification as soon as you are successfully verified. This happens within 24 hours, but in most instances even sooner.
No, if you created your iTrustYou profile when your driver's license was valid, you don't need to reverify when it expires; expiry does not invalidate your identity.
Yes. The moment your personal details (Initials, Last name, ID number, Date of Birth, Age, Gender, Citizenship) are retrieved from your driver's license they are encrypted. From that point onwards, your data remains encrypted at all times, including transactions between the app and the iTrustYou service, all TrustTokens sent between devices, and all web pages served by iTrustYou.
Sometimes, it's difficult for iTrustYou to confirm that the video you've submitted matches your ID photo. We may then ask you to retry to ensure that your face is clearly visible and recommend the following:
In rare instances it may happen that we are simply unable to confirm that the video you've submitted matches your ID photo. Unfortunately, you will then not be able to use iTrustYou.
To prevent unauthorised use of your identity, iTrustYou includes several procedural safeguards. If you switch to a new phone or someone else tries to create a profile with your ID, we may ask you to reverify by submitting your video again. These additional steps are performed to keep your identity as secure as possible.
Yes, you can. On the login screen, tap "I forgot my password". This will send a reset code to your email address and ask you to provide a new password.
When you sign up, you get 5 free TrustTokens. To get more:
Before you can send a TrustToken, you need to create a verified profile using the iTrustYou app.
From the home screen of the iTrustYou app, you can send a TrustToken to anyone with an email address. Each token contains the following information:
Your previous ratings (which include comments and responses) are only visible if the recipient is also a registered user and has a profile.
When you send a TrustToken to someone who is not also a verified user, it is timestamped and displays for 1 hour. After 1 hour, the token is marked as expired, with the recipient cautioned to request a new token.
No, your ID number is never displayed to anyone except you. TrustToken recipients only see the details listed in the previous point.
The ability to impersonate someone is reduced by the following measures:
When you receive a TrustToken, it's displayed in one of two ways:
You can confirm that the TrustToken you've received is legitimate and valid by looking for the following:
If you have a profile and you're viewing the token in the iTrustYou app, its validity has already been confirmed for you.
When receiving a token, you can give the sender a thumbs up or down rating. If you like, you can leave a short comment of up to 140 characters. You are only allowed a single rating and comment per token received.
When a recipient rates you on a taken you sent to them, you are notified and can respond to the rating once.
Only fellow users with verified profiles are able to rate a sender when a TrustToken is received. Only one rating and 140 character comment can be given per token.
No, iTrustYou relies on ratings and comments to form a full picture of the trustworthiness of an individual. Abuse is prevented by the fact that one cannot be anonymous when rating, you need to have a verified profile and thus be identifiable by your real name to be able to rate and comment.